Account suspended/ showing negative balance

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Company Name:

Booked a cab in Banaglore. Paid the amount to the driver. As it was a surprise from my brother, he paid the fare online and I paid it to the driver. His account didn’t get credited of the amount. Now his account has negative balance of Rs. 381 and it has been suspended. I also paid extra 10 bucks to the driver because of his good conduct. I dont know if the driver was aware of the online payment. Kindly look into this matter as we use the app and it startled us when we were unable to book the cab for our next ride.

Account suspended/ showing negative balance
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+ three = 10