Fake subscription case without my consent happened with Aircel. – YOUR GAMES CLUB.
Don’t you think that you are cheating and looting public’s money by activating some of their products without taking consent from the customer? My earlier balance was Rs. 59.00 but now came down to Rs. 39.00 due to this type of cheating money from their customers account.
This time they have charged Rs. 20 (4 days @ Rs. 5/- per day) for Your Games Club subscription and top of that they have autorenewd it. What a fun! They dont even take the trouble of interacting with the customer. One have to keep on going from 1 to 9 numbers and back, hours after hours and sometimes having their server down. Most worst customer care in this mobile world. Plz help me so thay Aircel would credit Rs. 20.00 with immediate effect to my account. I did sms STOP 155223, to stop the subscription, then they giving sms “Sorry, we cannot process your request. Please try again later” for 2 consecutive days. I have got all the sms from aircel which could not be enclosed as there is no option to attach. Lastly I spoke with your Customer Care, but they told me that they are unable to credit the amount to my account. It’s ridiculous, because, they can start the subscription without consent and deducting my balance but they cannot credit the amount to my account. This time, I think I should go to Consumer Forum if my complaint does not solve by Aircel Team.
I have airtel line (postpaid) also since 2003, but I don’t know why still these problems are occurring with Aircel only. I have got all the sms from aircel which could not be enclosed as there are no options to attach.