AIRCEL -VAS – Unauthorised Subscription and Auto Renewal of YOUR GAMES CLUB- Mobile No. 8013185100

Complaint Date:

Company Name:

Sir/ Madam
Fake subscription case without my consent happened with Aircel. – YOUR GAMES CLUB.

Don’t you think that you are cheating and looting public’s money by activating some of their products without taking consent from the customer? My earlier balance was Rs. 59.00 but now came down to Rs. 39.00 due to this type of cheating money from their customers account.

This time they have charged Rs. 20 (4 days @ Rs. 5/- per day) for Your Games Club subscription and top of that they have autorenewd it. What a fun! They dont even take the trouble of interacting with the customer. One have to keep on going from 1 to 9 numbers and back, hours after hours and sometimes having their server down. Most worst customer care in this mobile world. Plz help me so thay Aircel would credit Rs. 20.00 with immediate effect to my account. I did sms STOP 155223, to stop the subscription, then they giving sms “Sorry, we cannot process your request. Please try again later” for 2 consecutive days. I have got all the sms from aircel which could not be enclosed as there is no option to attach. Lastly I spoke with your Customer Care, but they told me that they are unable to credit the amount to my account. It’s ridiculous, because, they can start the subscription without consent and deducting my balance but they cannot credit the amount to my account. This time, I think I should go to Consumer Forum if my complaint does not solve by Aircel Team.

I have airtel line (postpaid) also since 2003, but I don’t know why still these problems are occurring with Aircel only. I have got all the sms from aircel which could not be enclosed as there are no options to attach.

AIRCEL -VAS – Unauthorised Subscription and Auto Renewal of YOUR GAMES CLUB- Mobile No. 8013185100
0 votes, 0.00 avg. rating (0% score)

2 Responses to “AIRCEL -VAS – Unauthorised Subscription and Auto Renewal of YOUR GAMES CLUB- Mobile No. 8013185100”

  1. aircel

    Dear Nilanjan Ghosh.

    We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

    Date and time of Deduction:

    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    Thanks and Regards

    Aircel Social Media Team

    Reply
  2. Aircel

    Dear Nilanjan Ghosh.

    We would like to inform that the deducted amount has been posted in your account.

    Warm Regards,
    Aircel Social Media Team

    Reply

Leave a Reply

  • (will not be published)

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>


7 + seven =