amount debited and not credited nor reversed

Complaint Date:

Company Name:

I have transferred Rs 1000/- from my obc account No. 12552191001069 on19.02.2016 at 08:00 p.m (Transaction ID is IBSM189997921/CC AVENUE/CCADB1CAR193/192) as per bank statement attached with this email.  But this amount has been debited from my account but not credited in to mobilekwik Account. I have sent the email about this to you on dated20.02.2016.  Vide your reply to this email dated 23.02.2016, in which you asked to give the detail of transaction to Branch Manager.  Then I give the full detail of this transaction about 2-3 times to branch manager at Sardulgarh(Punjab) and emailed this query at email id of branch i.e.   The Branch Manager said that this amount will be reversed into your account in 3-4 days. But it is very sorry to say this amount has not yet been reversed into my above saving account. So kindly solve this problem as early as possible. Thanks

amount debited and not credited nor reversed
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