Atrocious Service by SNAP DEAL Order ID: 11015883731

Complaint Date:
By:
Category: Online Shopping

Company Name:

Dear Sir,

With lot of frustration and pain I am writing this mail to you. I am a loyal customer of SNAPDEAL, I have ordered a mobile through SNAPDEAL, bearing g Order ID: 11015883731 and got delivered on 12th Jan 2016.Product which you have delivered me is a defective product, with having battery issue,drains within an hour and hanging issues and every time mobile restarts. For the same I have requested for replacement of the product on the same day. Till now there was no proper response from your team, I contacted many times to your call center and finally today one person called me and asking me to go the Lenovo Service center. If I having time and health condition is all right I could have bought from the mobile shop, why I should order through SNAPDEAL? This is the service you are providing to the customer? Because of my health issue I have ordered through SNAPDEAL hoping for good service. I have not even used mobile a day before that itself it started giving problems.
Before ordering my friends suggested not to order through SNAPDEAL, but still hoping good service I have ordered, but today I got the real taste of SNAPDEAL service.

As a last sort I am escalating to your level,So kindly inter-vein in this and replace my product and give me the justice.
Replacement Ticket Id: 17556606

Expecting your early reply in this and do the needful.

Regards,
Archana CH
+91 7411892823

Atrocious Service by SNAP DEAL Order ID: 11015883731
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2 Responses to “Atrocious Service by SNAP DEAL Order ID: 11015883731”

  1. Snapdeal

    Dear Archana CH,

    Hope you are doing good.

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.

    Thank You for your cooperation.

    Regards,
    Snapdeal Team

    Reply

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