BALANCE and BENEFITS NOT TRANSFERRED FROM OLD TO NEW SIM BEARING SAME NO 7809196469.

Complaint Date:

Company Name:

Dear sir,
Myself Debasish Debnath.I am using my Aircel sim no 7809196469 more than 1 yr. 4-5 month earlier i got a call from aircel customer care they said that as there is a issue regarding my sim’s document so i have to submit my document again and they are sending executive to visit my place to collect document and at that time they will provide me a blank sim where the old no will transfer after document verification and all my balance and other benefits will transfer to that new dummy sim free of cost.
After 4/5 month at 06/01/2016 around 10-11 pm suddenly without any notification my old sim stop working and next day 07/01/2015 around 11am i have verified my name and address on new dummy sim bearing same no 7809196469 by calling 59059. After verification they have informed this sim will activate within 2hr and all my service will star only there after.
But nothing happened. Though it had network signal but as it is not activated i am unable to use it. I have in communicated with many customer care executive regarding this issue through toll-free no several time. But as they are unable to solve or provide any information regarding the issue so i have visited nearby Aircel office. Where they informed though i have verified my name and address but as any FRC not putted on my no it is not activated. So for activating and avail the service i have to pay RS. 85/- for putting FRC 84+1 and there after my sim will activate but though it is my old no but as it is activating in new dummy sim so none of my balance or benefits will transfer to it.
I feel like cheated because previously totally different information was given during document collection (all my balance and other benefits will transfer to that new dummy sim. Free of cost procidure. ) by Aircel. At the time aircel stop my old sims service it has active 3G unlimited service ( PI 249) valid for 1 month (cost RS. 249/-), rate cutter RC 55 valid for 45 days (cost RS. 55/-) and in main balance it was around rs. 150 .
After this incident i lost total faith from aircel and decide to port my no to other network. I need this no 7809196469 so i have activated my sim by spending RS. 85/- but i will definitely port my no to other network as after this incident i don’t find any security to invest again in this network .
This is kind information You are also requested to look at the matter and do the needful regarding this issue.

Regards,
Debasish Debnath.
Ph: 8984160305. 7809196469.

BALANCE and BENEFITS NOT TRANSFERRED FROM OLD TO NEW SIM BEARING SAME NO 7809196469.
2 votes, 4.00 avg. rating (78% score)

2 Responses to “BALANCE and BENEFITS NOT TRANSFERRED FROM OLD TO NEW SIM BEARING SAME NO 7809196469.”

  1. Aircel

    Hi deba4deba,

    Thank you for reaching us at Social Care.

    We have forwarded your complaint/query/request to the concerned department and we will get back to you shortly with further updates.
    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
    We assure you a quick resolution and the best of services at all times.

    Thanks and Regards
    Customer Service Officer | Social CareTeam
    Email us at aircelsocialmedia@aircel.co.in

    Reply
  2. youthdhanka

    मेरा नाम अजय कुमार है और मै जयपुर राजस्थान में रहता हूँ मेरे आज दिनांक 13.02.2016 को सुबह 5 बजे ही 8852890384 से 50/- का बेलेंस काट लिया और कॉस्टुम्बर केअर वाले बोलते हैं की सर्विस diactivate कर दी गयी है और 24 घण्टे में आपके पैसे refund कर दिये जायेंगे। जब मैने सर्विस activate ही नही करी तो मेरे पैसे complete करते ही क्यों refund नही किये गये ये। जब आप बिना कोई सर्विस को एक्टिवेट करे पैसे काट लेते हो तो उसकी कंपलेंट करने पर लौटते क्यों नही हो। अगर सर मेरे पैसे refund नही हुए तो मै किसी और कंपनी में सिम को port करवा लूंगा और में आपसे आशा करता हु के आप अपनी कंपनी की mouth publicity खराब नही करेंगे तो अति शीघ्र् मेरे 50/- refund करें

    Ajay kumar
    21, birjlal pura, katewa nagar
    New sanganer road, sodala jaipur 302019
    8852890384

    Reply

Leave a Reply

  • (will not be published)

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>


six + = 10