balance refund problem

Complaint Date:

sir,
i debit 4000 rs at atm but atm shows technical failure then i try second atamp and txn is sucessfull but my balance due to technical failure i got a msg that you debit 4000 rs and will refund within 3 days now i am trying to call customer care but no one is picking the call.
now i have less 4000 rs to my original balance.
suraj verma
acc/no. 684410510001890
malhore branch
bank of india

balance refund problem
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