|BAL|Ref29030364|] FINAL PAYMENT REMINDER FOR YOUR AIRTEL MOBILE

Complaint Date:

Company Name:

Dear Airtel Complaint Center,

Greeting for the day.

This email is in continuation to the complaint I have already made on 12th April 2016.

Myself Ashish Katyal, Airtel Mobile Number 9818590505, resident of G-42 Mansarover Garden, I haver already complaint that I am receiving wrong bill. As mentioned before, I did not received my data consumption message and the increase in the bill was because of the that. Also on my phone Ditto Service was activated and i have never activated ditto service and celebrity welln service, for which i have been charged also, can you please provide me a proof that I have activated the above mentioned services, as i have never activated this service and when i was talking to the representative about the same he said that without even your knowledge these services can be activated, i want an proper written answer about the same and the proof that i have activated these services otherwise i will take an action regarding the same. Also the bill i have received for this month is also wrong as according to my knowledge the data plan which i am using in 1 GB 3G and remaing unlimeted at 2G. In this bill as soon as i recieved the message that i have consumed my 1GB 3G data, i shifted to 2G and according to my knowledge the i have unlimmeted 2G Data on my phone, sooo kindly look into the same as for the past month my phone has been disconnected and it has been causing as serious problem to me. Kindly provide me the bill which i have to pay according to the plan which was offered by me as it has been a case of haresment and i am planning to take this case to consumer court if my issue is not resolved ASAP. Also i will want to carify that after paying the final settlement i will like to change my network provide along with my other numbers.

I have been your loyal customer since i started using mobile phone. I my home i also have a broadband connection from your company. But now i fell cheated and the commitment which were made to me were not full filled, just to complete the sales wrong comminted are been made by your company for example i want an explaination why i have been charged around INR 2500 (Approx) for the last month when my date plan in 1GB 3G and remaining unlimeted 2G Data. Also i want a proof when i have activated ditto and SubsServ_CELEBRITY WELLN service.

Please provide me the final bill which i have to pay and really really dissatisfied with the way i have been treated after been such a loyal customer

Regards
Ashish Katyal
9818590505
Dissatisfied Customer

On Tue, Apr 12, 2016 at 12:21 PM, wrote:
Dear Ashok Katyal,

Greetings from Airtel!

This is in reference to your email seeking clarification on charges levied on your Airtel mobile number 9818590505.

I have gone through your account and found that Ditto_TV_DITTO TV and SubsServ_CELEBRITY WELLN service is active on your number. It is charged Rs.274.00/-.

Kindly note that this service is chargeable one time and the charges are applicable only if you download any media or games.

Further, the details of the VAS service activated on your number, along with the dates are included in the itemized bill. A copy of the same is sent to your registered email address ashish.katyal29@gmail.com. Alternatively, you can also check the itemized details by logging on to https://airtel.in/121 .

Kindly note the critical dates pertaining to your Airtel bill

Bill Date – 24/03/2016

Due Date – 11/04/2016

Listed are the quick and convenient payment modes:

1. Online: www.airtel.in (Payment will be updated within 2 working days)

2. Airtel Money: Dial *400 (Payment will be updated instantly)

3. Myairtel App: Visit www.airtel.in/myairtel or your mobile play store/app store to download the app.

4. Visit the nearest Airtel store to your location. List of Airtel relationship centers enclosed for your reference. For all payments made at the Airtel store do take your payment receipt.

For further queries, please email. I will be delighted to assist you.

Best Regards
Divya B
Service Specialist
Airtel

“If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details.”

———Original Message———-
From: ashish.katyal29@gmail.com
To: 121@in.airtel.com
Cc:
Sent: 12/04/2016 11:33:17 AM
Subject: Re: Final payment reminder for your airtel mobile

Dear All,

Greeting for the day.

Myself Ashish Katyal, Airtel Mobile Number 9818590505, resident of G 42
Mansarover Garden, have already complaint that the bill which i have received
in incorrect as i had not received any confirmation from the Airtel that i have
consumed my Internet Plan. Thus i will like to inform you that i am at no fault
and this issue has also occurred with me 3 – 4 months back but at that time i
decided to pay the full bill. This time i have decided not to pay anything till
the time i am been provided with an revised bill with the according to my
internet plan because its not my fault as i have availed the facility from
Airtel itself which let me know how much data i have consumed.

KINDLY PROVIDE ME THE REVISED BILL SO THAT I PAY MY BILL. ALSO I WILL LIKE TO
BRING TO UR NOTICE THAT ON MY PHONE WITHOUT MY CONSENT DITTO SERVICE FOR MY
PHONE WAS ACTIVATED FOR WHICH THE CHARGES WERE INR 150 APPROX, BUT I WILL ALSO
LIKE TO BRING TO UR NOTICE THAT I NEVER ACTIVATED THIS SERVICES SO WHY WAS I
CHARGED FOR IT. I CONSIDER THIS TO BE AN HARRESMENT.

On Tue, Apr 12, 2016 at 11:00 AM, airtel payment assistance wrote:
[IMAGE]

Dear Customer,

This is in continuation to our various attempts to contact you for the payment
of the overdue amount on your airtel mobile.

Please refer the below table for details:

Mobile no. Amount due Payment due date No. of invoices unpaid
9818590505 3179.26 Immediate 2
Please pay immediately for continued services.

To view your bills online:
Log on to www.airtel.in/myaccount
Enter your mobile number and click on Submit button
Enter One Time Password (OTP) and click on Login button
Click on View Bill option

Below are some quick & easy options to pay your bill:

[IMAGE] Airtel money [IMAGE] Net-banking [IMAGE] Credit/Debit card

In case you want to pay via cheque, the same should be drawn in favour of
BHARTI AIRTEL LTD. MOBILE NUMBER XXXXXXXXXX.

Alternatively, you may do PAPERLESS REGISTRATION for Standing Instructions in 3
simple steps.
Just visit www.airtel.in/si and activate auto debit of monthly bills from your
credit card
account.

For any support, please feel free to write in to us at 121@in.airtel.com

Please ignore this email if the amount has already been paid.

Warm Regards,
airtel – the smartphone network

Please note, if you are not the intended recipient of this email, do drop us a
mail at 121@in.airtel.com. We will ensure immediate account updation at our end.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively “Bharti Airtel Limited”),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively “Bharti Airtel Limited”),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

|BAL|Ref29030364|] FINAL PAYMENT REMINDER FOR YOUR AIRTEL MOBILE
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