Bill payment to Reliance Netconnect for Rs.1421 on 16th March 2016 has failed but not refunded till date

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Bill payment to Reliance Netconnect (9380711415) for Rs.1421 on 16th March 2016 has failed but not refunded till date. We have received an SMS on the same day at 3.01 pm stating as below.
” Bill payment Reliance Netconnect +9380711415 for Rs.1421 has failed. Rs.1421 has been refunded to your payment wallet. Queries? Reach us 24 X 7 at https://paytm.com/care. ”

Till now the money is not credited back to my Bank account. Please take necessary steps to clear the dues immediately.

Bill payment to Reliance Netconnect for Rs.1421 on 16th March 2016 has failed but not refunded till date
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