Bluray Burner Internal Rom Model Issue (Ordered A And Received B)

Complaint Date:
Category: Computers

Company Name:

have ordered WH14NS40 LG BLU-RAY writer on 20 Aug 2014 through Flipkart and when I received it on 21 Aug 2014 and opened the box the model was different (WH16NS40-S/N: 403HFZT056261). After checking with Flipkart customer care I received an email saying “The issue has been resolved between you and TECHBAY. Hence, there will be no replacement or refund.” No one has contacted me from TECHBAY/Flipkart regarding this and they sent this mail without mentioning the reason. And I attached the snap shots which I received the parcel on that day which it clearly shows that it is a different model and sent it to the Flikart resolution team as per the customer care advice. The vendor has cheated by putting the new sticker by mentioning WH14NS40 LG BLU-RAY. And so for I have not received any PO copy from Flipkart or TECHBAY where they will mention the Serial Number, model and other details. I had asked this part has to be replaced with same model WH14NS40 LG BLU-RAY which I have ordered and if this model is not available return my money back. The model WH16NS40 which I received it costs only 5,500 in the current market, the snap shots clearly shows that the vendor is cheating to make money. It is been 10 days now and when ever I call Flipkart customer care they are telling the same answer that we are working on your issue, you will be receiving an email/update by next 24 hours. Today I have notice that there are lot of complaints from the customers against this vendor TECHBAY in Flipkart site and still they have not banned from there site. I think both are cheating customers by mentioning different models/product on the Flipkart site to make money. Note: Link for the REVIEWS & RATINGS on the Flipkart Kindly help me on this issue to get the right material or to return my money back from the Flipkart.
Thanks & Regards

Bluray Burner Internal Rom Model Issue (Ordered A And Received B)
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