This is to bring your kind attention that after shopping a value -able phone Xiaomi ( Mi Note 3 ,32GB,Golden Colour) from your Esteem company . After 2 week phone suddenly get shut down(DIED)which is not at all acceptable , So I visited the near By service center(Customer Care) Kamla Nagar, Delhi. They submitted the phone by replying that phone was dead and it will take approx. 2 week for rectifying the problem. After their Reply I was really shocked that how its possible that a new phone was dead in few days of use. However I received it with a ray of hope that I will not encounter any further issue but soon after receiving it. New problem starts like- Network & Range Issue, Getting Heating and Hanging. After that I visited to Another Service center, Rohini , Sector-7,Delhi, for the new problems (,Getting Heating , Hanging and Network (Range) Issue. Service center Executive told me that your phone problem will be short out within 2 days. I Agreed and submitted my phone at their. After 2 days ,I received it Network problem got resolved but other problems remain same. After 1-2 days phone got DIED” again. Now I fed up with the phone and the service which was provided by the Service center. I already lodges a complaint in consumer complaints but my problem not resolve till date. I would like to Inform the Company and service center as well, that I am not their servant. As consumer of their product ,I paid a huge amount for the “GOOD PRODUCT AND BEST SERVICE” which I not received till Date. Now I decided not to visit again and again to the service center for the problems, I am not satisfied at all with the phone and the service. So Experience of new phone was “BAD” and service Center experience was really “PATHETIC”. Now I want Refund of all the money with compensation charges of my transportation and the leave taken from the office.
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