Complaint Date:
Category: Automobile

Company Name:

Sir I purchased Wagon R Duo from AutoPace Chandigarh True Value Dealer on 31 Aug 14. While purchasing the car I asked True Value Manager whether both Petrol LPG Systems are working or not. He told me that both are working and as LPG Gas is not available in the tank thats why Car is not able to run on LPG. In case of any problem he told me to approach. According to Duo Model, he evaluated the car and sold me the car at cost of Rs 172000 with 92000kms of reading. When I went for filling LPG, the gas could not get in to tank. I reported the matter to True Value Manager Mr Ashok Sharma. He told me to come on other day as mechanic is not available. When I went again, he got the car checked and told me that Gas is available in the tank but the LPG System is not working. I requested him to repair it he refused to do so. I reminded him about his words about serviceability of LPG System at the time of purchase. He felt sorry and told me that he was not knowing about the serviceability of the system as he has not got the LPG System checked by engineers or technician at the time of receiving the car from the seller (first owner of the vehicle). Then again on another day, I approached General Manager Autopace he assured me to get it repaired through their workshop incharge without any charges. He told me to come any other day with vehicle for checking and repair work. The day I went for repair work by that time Service Incharge person left the Autopace workshop. New Service incharge refused to do the task as he was not aware of the situation. Then again I approached CGM Baljinder Singh. He again told me to come another day with vehicle for checking. Another day I went with car. He got the LPG system checked and evaluated the cost of repair work. He told me to bear the repair charges. I objected to the point. Sir Autopace True Value Manager has cheated me and betrayed me while selling the car. I purchased the vehicle from True Value as it is trustable. At this point of time, I am feeling harassed physically and mentally by the Autopace True Value Manager and CGM. Kindly interfere into the matter and please instruct dealer to repair LPG System and cost may be born by dealer or company.

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