Complain regarding cell phone and poor quality of product and services

Complaint Date:
Category: Others

Company Name:

I had purchased Panasonic Eluga Icon in dec 2015 and after just three months of use it started giving trouble.

On 26 feb 2016 i had submitted my phone to nearby service centre due to some circuit problem in that. And i received the cell on 6th April 2016 i.e more then after your maximum service time period.

When i received the cell I noticed that, there was a dent on the upper left of the body so I returned the cell for repair.Previously, when I had submitted my cell at that time there was not a single dent on the body, then how is it possible that after repair I’m getting a dented product.

And the behaviour of your customer representative is more pathetic . I’m calling customer care for some support to sort out the problem but no one is bothered to help the customer and give a call back.

Now I except full refund of this manufacturing defected product asap. Hopefully this matter is escalated to concerned person and problem if resolved soon.

Complain regarding cell phone and poor quality of product and services
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