complaint against not refund cash back on mobikwik 50% cash back after successfully applied PROMOCCPAY code

Complaint Date:
Category: Online Shopping

Company Name:

i recharged on tatasky DTH network of rupees 1650 on 25th march 2016 with successfully applied PROMOCCPAY code but till now i can not refund 50% cash back.
when i complaint on their help desk they say me
“Namaste! We understand that you are expecting the Cashback against the PROMOCCPAY. Apologies for the inconvenience. We have checked and found that your Promo Code PROMOCCPAY was not applied successfully, while making transaction. Hence, you are not eligible for the Cashback. Stay tuned for more exciting offers! PS: Please read Terms and Conditions to make sure you are eligible for the offer. Thank you for being a valued MobiKwik customer. Best Wishes! Team MobiKwik ”
but i have a proof to the code was applied successfully & i have photos which i take during the recharged process with my mobile so resolved my problem as soon as early possible & take strictly action against this company.

complaint against not refund cash back on mobikwik 50% cash back after successfully applied PROMOCCPAY code
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