I have purchased one Karbonn mobile Model S320 from VIJAY SALES DOMBIVLI BRANCH on 3rd June 2015 . Unfortunately , charging and speaker problems happened AFTER 18 DAYS . Finally I submitted this handset on 23rd June 2015 for repair or replacement at -Kanakdhara Infotech -( authorised cenntre of Karbonn Mobile) Vashi service center . Copy of the receipt and job sheet is attached herewith for your ready reference.
Initially Service center staff confirmed the repair or replacement with 10 days . Thereafter i am continuously approaching them and the toll free numbers but no response . According to them it is lying in Delhi for repair. I was provided the area service engineer of karbonn mobile mr. Kunal ( Mob No. 8806646000) but he did not give any solution . According to Mr. Raj of the Service Centre , he has no information when it will be given back. whenever i contacted them, reply is “15 – 20 din aur lagega” .
I had approached Vijaj Sales manager also but they denied for replacement .
No my complaint is : If the mobile set is improper , why dont we get replacement . Or even it needs repair – How long a customer should wait. I do not understand will it required 2 months for changing the parts.
Any way if this set is not reparabel , cost of mobile Rs. 5800/- should be returned bank immediately .
NAME OF COMPLAINANT : INDUBHUSHAN MISHRA
MOBILE NO. 8286724241
KARBONN MOBILE MODELS320_911442050196940
Vijay Sales Dombivli Recepit no.