I am Pawan Kumar from rohtak Haryana, i was Purchased a “Redme Notebook” to Flipkart.Com on dated 1st April 2015.
I am facing Problem last 15 days but no body given me positive response. I purchased this phone because Your Product quality & Customer feedback SERVEY very good on website But reality is this company cheat to me.Your company is FAKE & making fool to customer .Last 15 days what type of problem i was faced ,I am telling you in details below …………………..
1.This Company Services is very very poor because many time i tried toll free no 18001036286 but this always busy & if call connect then after a very long long time your executive given response & they are not able to solve customer problem.i am facing problem last 14 days but nobody solve my problem.
2.this company service center employee misguide to customer & they think customer is stupid . I visited your Delhi Service center( Janak Place) & also called on 01141783336,9311227080 after a long time somebody pick my call told me they will not repair under warranty phone & you need to pay for Rs.3200 for touch screen.
3.After that i called to your toll free no 18001036286 after a one long time they pick my call & given me pick me service.and told me our courier service will take your phone from your home & you need to pay for this courier charges just Rs.189.
4.On 13 August 2015 courier service boy received my phone at my home & delivered successfully your Pick me service center. After that a mail come from pick me & in this mail they show my phone liquid damaged .
5.After 1 days a call came on 07622025637 no and told me ,Sir your phone is liquid damaged if you want repair this mobile you should pay Rs.5038 .I told him brother check again my phone because in my phone only Touch issue Problem. Then after he told me ok sir i will try again. After 2 days i called on toll free No & they given me Pick me contact no 9909039392. I called on given no & asked for my phone staus that time he told me sir,your phone will be repair under warranty you just wait few days & you will receive your phone 27th august 2015.
6.Before 27th august a missed call came on given pick me service center then after i called on 9909039392 & Mr.Dharmesh Pick my call and told me sir your phone is DIED ,i was shock that time ,,,,and told him how can you say my phone is ded. This guys have lots of atitute & without any given response he was disconnect my call.
7. After some time i again called on pick me no then he told me sir if you want repair your mobile you must pay Rs.6999.
Now i also complaint noted on XIAOMI toll free no regarding for same ,Now 8 days passed but no………..response . Before sending in your customer service center, i was taken some Pick . .
i am very sad because nobody help me regarding for this,Now 16 days passed & XIAOMI Customer care,Service center of XIAOMI they understand customer fool.Regarding for same i was noted a complaint on flipkart .com but problem not solve.
Please help me & Solve my issue ASAP.
Thank you very much