Delayed delivery of my I-20

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Hi, I was supposed to have my I -20 form from the university of Massachusetts , delivered to my house via FedEx courier services at the earliest. They charged me $55 as courier charges. Today they sent me an email saying there is a delivery exception and there will be a delay . I went ahead and tracked the order. The courier was supposed to reach Mysore where my house is located. As per the tracking information, the courier arrived at Bangalore and was sent to Hyderabad instead of Mysore!!!! To a different state and they sent me a mail saying there will be a delay In delivery. Why should a mail that has to reach Mysore go to Hyderabad . That too such an important mail which is going to decide my career. They have charged so heavily for the same !!! Kindly bring justice to this matter!

Delayed delivery of my I-20
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