enquiry & complain for mis-deduction of call balance(aircel)

Complaint Date:
By:

Dear sir,

With my humble & due respect, I would like to bring to your kind notice that, I am a customer of Aircel(Kolkata) & my mobile number is-9804185552.

On day-before-yesterday(21st September 2015-Monday), as far as I remember, I was having my call balance as Rs. 28/-(Twenty Eight rupees aprox.) till the afternoon/evening. But later in the night, when I suddenly checked my balance, I found that almost the entire balance of 28/- was being deducted without any reason.

Yesterday(22nd September 2015), again in the evening, I have recharged a 10/- Top up through top up card, but today morning, when I checked my balance, again I found that my balance is Rs. 3.11/- (Three rupees & 11 paisa).

Sir, with respect, I want to say you that, today from the early morning, I am continuously trying to call the customer care in the related number(121 & 198), but unfortunately, I am unable to get it & thus, I am forced to send this mail, regarding my complain.

Finally, I would like to say you that, from Monday evening to till now, I have not called any person & also, not have send any sms also. And also, I am activated with the internet pack of Rs. 155/-(3G) plan. So, at any cost, it is not possible for the main call balance to be deducted un-necessary/without any reason.

Thus, I kindly request you to please go through this issue & do the needful immediately.

Thanking you sir,
with regards

DIPAN ROY.

enquiry & complain for mis-deduction of call balance(aircel)
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2 Responses to “enquiry & complain for mis-deduction of call balance(aircel)”

  1. Aircel

    Hi dipanroy225692 ,

    Thank you for reaching us at Social Care.
    We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
    We assure you a quick resolution and the best of services at all times.

    Thanks and Regards
    Customer Service Officer | Social CareTeam
    Email us at aircelsocialmedia@aircel.co.in

    Reply
  2. Aircel

    Dear dipanroy225692,

    As per our system records Credit of Rs. 32/- has already been posted in your A/C from our end.

    Regards,
    Aircel Customer Care

    Reply

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