With my humble & due respect, I would like to bring to your kind notice that, I am a customer of Aircel(Kolkata) & my mobile number is-9804185552.
On day-before-yesterday(21st September 2015-Monday), as far as I remember, I was having my call balance as Rs. 28/-(Twenty Eight rupees aprox.) till the afternoon/evening. But later in the night, when I suddenly checked my balance, I found that almost the entire balance of 28/- was being deducted without any reason.
Yesterday(22nd September 2015), again in the evening, I have recharged a 10/- Top up through top up card, but today morning, when I checked my balance, again I found that my balance is Rs. 3.11/- (Three rupees & 11 paisa).
Sir, with respect, I want to say you that, today from the early morning, I am continuously trying to call the customer care in the related number(121 & 198), but unfortunately, I am unable to get it & thus, I am forced to send this mail, regarding my complain.
Finally, I would like to say you that, from Monday evening to till now, I have not called any person & also, not have send any sms also. And also, I am activated with the internet pack of Rs. 155/-(3G) plan. So, at any cost, it is not possible for the main call balance to be deducted un-necessary/without any reason.
Thus, I kindly request you to please go through this issue & do the needful immediately.
Thanking you sir,