FAE CHARGES OF INTERNET USAGES

Complaint Date:
By:

Company Name:

PMOPG/E/2015/0038487
RESPECTED SIR
HERE I WOULD LIKE TO BRING TO YOUR KIND NOTICE THAT HOW THE TELECOM COMPANIES ARE DOING WITH CUSTOMER TO EARN REVENUE. I M USING THE IDEA MOBILE NO 9911330999 SINCE 2005 AROUND 10 YEAR OLD CONNECTION IN THE NAME OF SURENDER KUMAR SONI IN THE MO FEB15 JUST FOR SEVEN MINTUS THEY CHARGES 126.44 INTO 6 EQUAL TO 758.64 PLUS TAX .ALTHOUGH THESE ARE FAKE ENTRIES SIR IF YOU WILL SEE THE BIIL THERE ARE SIX ENTRIES SERIAL NO 122 TO 127 BILL NO 0212011374 BILL DATE 10 FEB 2015 PAGE NO 5 THE THING YOU WILL FIND THERE IS CONSTANT USE OF INTERNET THERE IS NO CHANGE IN THE READING OF USEAGE WHICH IS NOT POSSIBLE TECHNICALLY ITS NOT TRUE
THAT TIME I WAS USING THE PACK OF 300 MB RS.100.00 THEN IDEA PEOPLE TOLD ME I HAVE TO CHANGE THE INTERNET PACK MEANS NOW THEY ARE FORCING ME TO CHANGE THE PACK ONLY THEN THEY WILL ADJUST THE EXCESS AMOUNT. I WAS HELPLESS THERE WAS NO SECOND OPTION FOR ME. I ACCEPTED AS THEY WERE DOING. THEN FROM THAT DATE I WAS USING 600 MB RS. 200.00 AND EVERY MONTH I WAS LOOSING 300 TO 400 MB DATA (MEANS THERE IS NO USE FOR ME BECAUSE 300 MB PACK IS SUFFICIENT FOR ME.
NOW IN THE MONTH OF JULY 2015 AFTER 4 MONTHS THE SAME THING HAPPENED BILL NO 0238756572 BILL DATE 10 JUL 2015 PAGE NO 9 FAKE ENTRIES ARE THERE
SR NO DATE TIME RATING VOL DUR AMOUNT
545 27 JUN 12 05 56 INTERNET 117660.00 470.64
546 27 JUN 12 15 08 INTERNET 153470.00 613.88
547 27 JUN 12 27 38 INTERNET 235380.00 941.52
548 27 JUN 12 44 57 INTERNET 307070.00 1228.28
549 27 JUN 13 15 46 INTERNET 307070.00 1228.28
550 27 JUN 13 41 17 INTERNET 307070.00 1228.28
AGAIN THERE IS CONSTANT USE OF INTERNET WHICH IS NOT POSSIBLE SECONDLY NO ONE WILL USE THIS MUCH USE OF INTERNET ON PHONE FOR THIS KIND OF HIGH USEAGE HE WILL GO FOR MODEM OR SOME OTHER SOURCE OF INTERNET NO BODY WILL USE INTERNET BY PAYING THIS HUGE AMOUNT ON PHONE
THIS TIME AGAIN THEY ARE TELLING ME TO CHANGE THE PACK ONLY THEN THEY WILL ADJUST THE AMOUNT WHEN I APPLIED FOR PORTING THEN THEIR TONE ON PHONE IS IF I STICK TO PORT THIS NUMBER THEY WILL NOT ADJUST THE AMOUNT
OPENLY IDEA IS HARASSING THE CUSTOMER CALL FROM 9540079568 IDEA MR ARSHAD ON 12 07 2015 TIME 16 59 DURATION ARE 22 MIN. IN WHICH HE WAS ASKING WILL I PORT THIS NUMBER OR NOT HIS TONE IS IF YES THEN THEY WILL NOT ADJUST THE AMOUNT THE CONDITION IS I HAVE TO CHANGE THE INTERNET PACK SIR HERE PLEASE HELP ME FOR THIS PROBLEM NOW I M NOT USING THE INTERNET ON MY PHONE ALTHOUGH THE INTERNET USE FOR ME ON PHONE IS TO GET ALERT MESSAGE FOR MAILS WHICH I HAVE CONFIGURED ON MY PHONE THEN I CHECK THESE MAILS ON MY DESKTOP NO BODY WILL USE THE INTERNET AT THIS MUCH COST ON PHONE
SIR AS YOU ARE PLANNING FOR DIGITALINDIA BUT THIS TYPE OF COMPANY WILL STOP THIS AS I HAVE STOP USING INTERNET ON MY PHONE
AS YOU ARE PLANNING FOR INTERNET FOR EVERYONE AND TRANSPARENCY IN THE SYSTEM. BUT TILL THIS KIND OF PEOPLE ARE THERE THIS WILL NOT POSSIBLE REGARDS SURENDER KUMAR SONI 9818307616 9911330999

FAE CHARGES OF INTERNET USAGES
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