Feeling Suspicious

Complaint Date:

Company Name:

Dear Sir,

I would like to bring it up to your notice that, I strongly feel that one of the leading e commerce site Shopclues.com is into suspicious transactions (scam) using low price a bait to attract customer to buy the products listed on their site.

I listed few reasons why I feel so, based on my recent transaction and interactions

01. How an e commerce site can able to give 56% discount on a leading brand like Samsung?
02. Whether these products are imported without paying taxes?
03. Whether the e commerce site is using lowest price as a bait to attract customer to buy a product which is already damaged / defective product in order to make the transaction genuine so that later to claim transit insurance from the insurance company (as a transit damage)?
04. Whether the e commerce site is simply pushing the damaged / defective products obtained from the stores / warehouse to their customer, so that later they can blame the customer for the same?

The above mentioned seems very closer when I started analyzing their conditions. And this can be easily achieved with their below mentioned conditions

01. Products will be delivered buy our courier partner and will not unpack the product.
02. This is a seller warranty product.
03. No cash on delivery

Shopclues.com site mention that they sell only genuine company products and not the assembled one which makes the buyer to feel safe that what they are buying is genuine without understanding the trap.

I briefed my experience

I thought of to purchase a Samsung LED TV for my father-in-law and I was surfing some e-commerce sites for best price quotes. Google gave me solution with a multiple e-commerce sites and price quotes where I found shopclues.com site which has quoted the lowest price than any other sites almost 56% discount from MRP. Seeing such a deal I couldn’t resist and placed order on 24.01.201 which has become a nightmare.

The order (Order No.83316993) suppose to be delivered on 03.02.2016 but not delivered tracking number what they have provided was not showing any results I registered complaint through their website on 04.02.2016. Next day i.e. on 05.06.2016 I received a response mail stating “As per latest update from courier, the order will be delivered to me within 4-5 business days. I didn’t receive any status update even after 5days, so I decided to contact shopclues customer care number 0124 441 4888 on 12.06.2016 and the executive has confirmed that the product will be delivered within 2 days once again contacted the number on 15.06.2016 asked them to refund my money as they are not delivering the product. The executive informed me that when the product has to get delivered and I have to refuse to accept and the product should return to origin to initiate refund process (I didn’t understand the logic my complaint is I am not getting the product you can see what is the solution I received) When I asked him when the product gets delivered he said before end of the day. I waited once again no show I contacted customer care number 16.06.2016 where I have been asked to wait for another 2 days. Finally on 18.02.2106 it got delivered When we asked the person to unbox it to check he refused. When we unbox the TV we are shocked to see the TV’s LED is broken, I immediately contacted shopclues customer care and informed the same. I have been asked to take photograph of the same and send it to them.
Once again the follow up started, I registered complaint on 18.02.2016 where I got response that within 48 hrs I will be given with the solution. With repeated follow up with them I received mail response on 22.02.2016 stating they require another set of photograph (the same what I have send earlier here they have asked for the polythene wrap which was not part of the packing I received). I have informed the same later no response from them inspite of I repeatedly following it up with the customer care. On 25.02.2016 when I contacted them I told them that the entire transaction seems like a scam. The same day it got approved for return and I received a mail stating their logistic partner will be contacting us to pick up the product.

I misunderstood that this ends but it continued on 25.02.2016 I received a mail from them that they don’t have the pick up service for the pincode and asked us to courier it back to the address mentioned on the mail with two conditions
01. The refund/replacement process will be initiated once the product clears the quality check
02. The courier charges MAY get refund as clues bucks with a maximum of Rs.300.

I have paid in full Rs.26,990 (site don’t allow the buyer for cash on deliver for such products) + Rs.699 as shipping charges, and still chasing them to get my money back.

I request you to do your due diligence and be a best judge to decide what is happening in this e commerce site and kindly do the needful to get my money back.

Regards,

Jagadeesh Rangaraj

Feeling Suspicious
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