My Idea Post paid mobile no : 9562039711
Disconection SR No : C1-42656975250
I had requested for disconnection of above mentioned post paid sim card by visiting Idea customer care center (Technoprak, Trivandrum, Kerala) on 11th of April 2015 and I got the confirmation message from idea on 14th of April 2015 that my connection has been successfully disconnected.
When I visited the Idea customer care center for disconnection, they had asked me to clear the outstanding amount, which was around Rs 200 and I have paid that amount at the same billing desk.
Now I am getting calls from Idea that I have an outstanding amount of around 1200 for the month of April-May and if I failed to pay that amount legal action would be initiated. I have proofs like -sms&email from idea that my connection was disconnected on 14th of April.
Also, I have checked the connection status on the same day as of I got disconnection request processing successful message and the connection was inactive. (14th of April).
Please resolve the issue.