My customer code is 93SR4Y.
We have purchased Magnus Plus King bed-Ind Mhgn item code STBEDMPK066 for Rs.31,496.89 on 6th Oct 2013 vide order # 82136.
We have booked it from Company 240 OE storwal.
The hydraulic lift came out of the MDF wood from the side plank. When called and complained to the call center they claim that the cot is out of warranty period.
We fail to understand how can Godrej brand back off when a customer is coming up with a genuine problem with the product sold by Godrej itself.
We can’t let go our 35k money for a inferior product supplied by Godrej. Request you to consider this as a escalation point and get the cot repaired free of cost.