Complaint Date:
Category: Hotels

Company Name: ,

We had booked room at this hotel through goibibo.com and the amount to be paid was Rs2400 which was reduced to Rs.1200 as we had a coupon and that booking could have been cancelled within 48hrs.When we reached the hotel,the services ranging from bathroom,AC/geyser,T.V,hygiene to room service number were so poor.We asked for cancellation as it was within 48hrs and we were told to talk to goibibo.Manager used derogatory words for us.We were told that refund can’t be done and as and when we were about to go for an outing,we were told on the way by the manager that refund can be given after deducting just Rs150 for which we agreed.But,after taking signature,he deducted Rs 500 which came to Rs700 later including our fare and behaved so rudely which i can’t even describe.MOREOVER,,he challenged that we can’t do anything as he has the signature.We had to face whole lot of trouble because it was a peak season and we could not find any room .
0135 265 5790-Embassy Hotel

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