Harassment By Lava Mobile Company

Complaint Date:
By:

Company Name:

Hi Lava Team,

I purchased new Lava IRIS X-1 on 31 July’14. During procurement of the same, I tested voice clarity of the same on dealer counter . Voice clarity was not there in the handset. I intimated to the dealer about the same but the dealer suggested me to check the phone for 3-4 days & if the problem still persists, He will replace the phone as it has 14 days replacement guarantee. Yesterday, I contacted him for the same as the problem still persists, Inspite of voice carity, the phone has now started giving reboot problem & network problem. Dealer suggested me to visit service centre. They made DOA copy for phone replacement but they are saying that I have to leave my phone in service center for 2 weeks minimum and are not providing me any stand by set for the same. I am totally harassed with Lava service.

ON DOA copy, it is clearly mentioned that this DOA copy is valid only for 7 days. How I can leave my phone for 15 days then..???

Remember:-

One satisfied cutomer can give you 100 cutomers. But one unsatisified cutomer can spoil your 1000 no. of customers.
Do reply on urgent basis & arrange to replace my phone ASAP. After receiving of new phone only, I will submit my existing handset
Kindly take necessary action on urgent basis or else I don’t have any option left with me rather than to move to Consumer court.For any query, plz call me on my below mentioned no.

Harassment By Lava Mobile Company
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