harassment in parcel office

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sir i have booked my vehichle on 2-6-2015 frm allahabad to jaipur and the vehchle had reached jaipur station next day ie. 3-06-2015 and i have gone to the parcel office and they refused to give me the vehichle and told me that parcel delivery time is from 10 to 6 whereas it is 24 hours according to the rules of the government and now they wil charge me rs 10/hr and iam working in a private company so i wont be able to go there on time.
and i want to add one thing more i asked for the complaint bokk at the station at cti office and they refused to give me that also.
my PRR no is 2000-620258

plz help me in the above matter.

harassment in parcel office
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