Heating Problem with xiaomi, No proper response from customer care

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Company Name:

HI,

I was facing problems with my “xiamoi redmi prime2″ mobile phone which I had bought in December 2015. After lots of struggle I could connect to the customer care number 18001036286 and got to know the procedure to send it to the service center for diagnosis.
The service center came back saying the phone is out of warranty!! eventhough it had not exceeded its one year warranty period. In email they said they have attached some photograph for reference which was not there!! When e asked for the attachment we did not hear back from them for couple of days, then got one email saying the phone has been dispatched back to us without any repair!!! I still do not understand why the hell they are saying that it is OUT OF WARRANTY !!!

Service centre address:
QARMATEK SERVICES PVT. LTD. 123/B1, PHASE-1 GIDC VATVA, AHMEDABAD-382445, GUJARAT.

Heating Problem with xiaomi, No proper response from customer care
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