I have got cheated from an e commerce

Complaint Date:
Category: Online Shopping

Company Name:

Dear Sir/Ma’am,
my name is rahul, and I bought a perfume i.e. Carrolina Harrera 212 EDT Men Perfume, from shopclues.com. But they have sent me a different product i.e. Carrolina harrera 212 VIP Men EDT Perfume. Then I called them that i got the wrong product please replace it. Then they picked the product and sent me the other one, but this also the same product they have sent me which was earlier sent to me. when i called them to talk to there senior then they are not talking to me. I wasted my lot of time, money by calling there customer care no, but put on hold for long time and then also they don’t talk to me, around one and a half hour i have spent for this but still there are no response from them. and also there calls are chargable
so i request you to please do the need full.
thank you
rahul saxena

I have got cheated from an e commerce
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