illegally deduction

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DEAR sir my mobile no is 9691686980 i recharged my no on 02-03-2016 after that my balance was 90 rs but tomorrow when i checked my balance it was only 9rs then i called customer care they told me your balance is deducted due to net surfing then i told them i have left data balance in my account then they said that we have registered your complaint and it will reached you by message any your money will refunded but i dont get message or money in my account next two days they told me that there is some technical issue in our system call later and disconnect the call and now they are saying that we havent any information after 72 hours they i told them sir when i inform you and if you are not able to solve my problem in 72 hours then its is your falt but they not refunded my money …if i not get my money back i will change my sim card into another carrier….please call me for any information my no is 9691686980 Thank u..

illegally deduction
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