Material Not As per the Order Placed. Material damaged / scratched and size also very small unable to use

Complaint Date:
Category: Online Shopping

Company Name:

No.7, V.O.C Street, Parvathy Nagar,
Old Perungalathur, Chennai-600063.
Mobile : (0)9841490940

The Chief Operation Manager, India Limited,
Mahalaxmi Engineering Estate,
L. J. First Cross Road, Mahim (West), Mumbai 400 016.
Tel: +91 22 61820000 ; Fax: +91 222 445 5346
Email id:

Dear Sir,

Sub: Material Received is not as per My Order & More Scratches and Damages are there
in both the Helmets. Also the Brand I ordered is different and the material sent by
you is different – Request to Take back the material and to Refund the money – Reg.
Ref.: My Order No. is : 11806117.

With reference to the above subject and reference, I have ordered 2 Nos. of Helmet as detailed below:

I. Order Details:
1. Brand Name : CRAZY Helmet with ISI Mark.
2. Quantity : 2 Nos.
3. Amount Paid : Rs.1086/- .

II. Vendor Details:
1. Car Decorater,
Phone : (011) 42401555 ; Mobile : (0)9211003355
E.Mail :

III. Courier Partner:
1. Delhivery,
Phone : (011) 42401555 ; Mobile : (0)9211003355
E.Mail :
Air Way Bill No.: 19815742870
Contd . . . . . . 2
:: 2 ::

Yesterday (i.e. 0807.2015) while I am at my office, the material has been delivered to my house.

After Opening the Parcel, I was very much Shocked to see that the helmet inside the boxes are NOT AS PER MY ORDER. The Details are as below:

1. The Size is not suitable and the helmet size is very very small, I am unable to wear.
2. I have ordered for Brand : CRAZY with ISI Mark. But the Received one is not Crazy with ISI Mark & both are used helmets with scratches and damages with sticker pasted one side as “ Hero” one side as “ Honda” & the other side as “ ISI”. The stickers also pasted on the helmet with so many wrinkles.

3. Please find attached herewith the Photos of the Damaged / Scratched Helmets 2 Nos. Delivered to me.

I have never expected these type things from a Internationally Reputed Concern like REDIFF. I request your good selves to kindly arrange to take back both the Helmets which are delivered to me yesterday and arrange for Immediate Refund of Rs.1,086/- to my ICICI Bank Account, the details are as below:

Name: G.RAVI
Bank Name: ICICI Bank
Savings Bank Account No.: 000101021628
Address of the Bank: No.1, Cenotaph Road, Chennai-600 018. Tamilnadu.
RTGS / NEFT / IFSC Code: ICIC0000001.

Kindly arrange to do the needful Urgently.

With kind regards,

(0) 9841490940

Material Not As per the Order Placed. Material damaged / scratched and size also very small unable to use
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