Dear MI Team,
I bought MI Note 4G from Flipkart on 03-02-2015 and Order ID : OD301980944155946800 and IME/Serial No. : 865980021975187. All of sudden my mobile and adapter stopped working I consulted nearby Service Center
HCL Touch (West)
Address: G-5 (II), Shop No.5/126 & 5/127, Janak Place, Distt. Centre, Janakpuri, New Delhi
Hours of Operation: Monday to Saturday, 10:00-18:00
Service Center Phone Number: 011-25615338 .
My Service request no. JS15072400003. Later on I got a call that there is problem in mother board so it will be replace and need Rs.7500.
According to your warranty statement
LIMITED WARRANTY STATEMENT
This limited warranty shall apply to Xiaomi products. For handset and accessory defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.
Handset Limited Warranty
Warranty Period Scope of Warranty Warranty service
Hardware product 1 year Labor and parts Carry in
Xiaomi original battery, charger and other accessories packaged with the product 6 months
Handset Defects List
Item Performance Defects
Mobile Phone Screen failure including no display/abnormal display
Phone does not start, unable to log or make calls
Phone does not vibrate or ring
Poor contact with SIM cards
No sound or abnormal sound volume
Shell crack damage due to structural or material factors
Charger The original charger does not work.
Battery Mobile phone does not work after full charge or does not accept charge
Data Cables Do not work
Why customer care is asking for money. Kindly help me
Sanjeet Sharma (email@example.com)