mobikwik has not reslove my complained ticket no. 4606920

Complaint Date:

Company Name: ,

Dear Sir,

this is to notified to you, that i has install mobikwik app. at my mobile at 14th march.16, after that i initiated payment of 2863 Rs to vodafone , as an postpaid bill, but during this process payment deducted from my credit card but it doesnt reach to vodafone, and its showing pending to do payment at mobikwik only, here nither its featuring in my wallete mobikwik and nor this done for vodafone, with same concern i raised complained no. ie. ticket no. #4606920 at help in this app only, also taked with customer care no., they given me assurance to resolve in next 48 hr., but my problem didnt get resloved, i again raise complained with same ticket no. and taked with customer care but each time they given me fake assurance, lastly few days back i called at customer care and they told me to accelater my complained and then it must be resloved, but when i called today again., than Mr ram, customer care empliyee told me that it has not accelerated and need to acceslerate again, this is too much nonsence and after 14 days my issues not get reslove, i want to raise a complained against mobikwik to freez my money and not showing any intreset to resolved, looking to reosoluton as well,, i am mentally harrashed and not finding any way to get resolved.

mobikwik has not reslove my complained ticket no. 4606920
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