Mobile neither repaired nor replaced

Complaint Date:

My client namely Shubham Kumar S/o Mr. Suresh Kumar Golhani, R/o: near Kachahri, Shivaji Ward No. 4, Post+ Tahsil Lakhnadon, Dist. Seoni (M.P.). At present, I am studing at Jabalpur. He purchased a mobile of Spice Co. detail of which is as follows:

Brand Model No. Spice MI438,
IMEI No. 911256503002400
IMEI No. 9112565032418
Value in INR: Rs. 5000/-
Retailer Shop No.: Real Mobile Gallery
Address: B/14, Jayanti Complex, Madhatal, Jabalpur (M.P.)
Retailer TIN No.: 23119085198
Invoice no. 5971
Purchase Date: 11/08/2014
Guarantee period: From 11/08/2014 to 10/08/2014

 That, it is further stated that after few days from purchasing the said cell phone, well within warrantee period, the said cell phone started troubling due to some technical defects like its touch was not working, battery was not charging although it was showing to be charged, phone hanging and heating. Therefore he went Spice’s Service Center, Jayanti Complex, Jabalpur on 20/05/2015 to get his cell phone repaired wherein the service center person get it submitted and asked him to come back on 02/06/2015. When he visited to the service center, he was again asked to come later as his phone was still under service repairing. And likewise, he visited many time to the service center but service center person despite of giving him any satisfactory answer, continuously made excuses. On 23/07/2015 when again went to the service center and showed anger on the irresponsible behavior the service center and warned them to bring this matter before the Hon’ble Consumer Forum, they returned him unrepaired phone and said that this phone cannot be repaired. He told them that his phone is still under the warrantee period and your co. is bound to repair it any way. And if you do not do your work then he will prosecute you before the consumer forum. Wherein, they said that we hardly care about it and he can do whatever you want. Consequently, he left the phone at the service center and came back.

 It is requested that, I do not have any other remedy but to come before the consumer forum for the reddressal of my grievances either by repairing my phone or to give me the replacement against the said defected cell phone.

Mobile neither repaired nor replaced
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