mobile not delivered

Complaint Date:

Company Name:

sir / madam

i have purchased intex aqua xtreme on 3.1.5015 from Cell Point shop Janakpuri 4C block New Delhi. in the name of Ms.Meenakshi Kameswaran. first it was hanged on feb2015 and same was repaired by Intex service centre in Lajpat nagar. again it was hanged on 28.march 2015 the same was return to M/s.Cell point shop where i purchased because i have taken insurance from them. but after 55 or more days passed they gave me the job sheet dated 25.05.2015 through whatsapp (photo) in Adarsh Nagar. after again 25 days they replaced with blue clour phone with scraches on it and IMEI No different I returned the phone immediately to the M/s.Cell Point shop to get my original phone. they approached the service centre. in the mean while i contacted the customer care service centre on 26.06.2015 and complained abt the issue one of ur exe. Ms.pinky informed that it was replaced with other phone but colour is red and told me to contact the service centre Adarsh nagar but today 30.06.2015 when contac the customer care centre Mr. Sanjay cut my call again i tried and spoken another exe. but he told me no details available in the system about colour or phone replaced. i request to investigate the matter and give me the fresh phone which is not having scratches. job sheet no.505255289013T001 submitted by Mr.Yogesh. my mobile IMEI No.911415700089806.

with regards

mobile not delivered
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