mobile xolo1x

Company Name: XOLO

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> Counsumer complaints forum
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> >> > Dear team,
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> >> > Please note that I have purchased a XOLO 1X32 GB, item code GC630298, order no 10279965761, sub order no 13031468337, IMEI no911482551294166 onlinefromsnapdeal.which I received on 1 Dec 15. 
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> >> > (  1  )  –There was a display fault (white screen) and battery fault n the phone so I submitted it to the XOLO service centre ‎on 11 Jan 16. They kept it for 2 days with them for formatting and returned it to me on 13 Jan 16. When I got the handset back, the problem was still there. And it was not rectified. so service center sent to this mobile factory/ main branch on date 14-01-2016 as per w/o no.510007353128.
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> >> >  after repair Service centre has checked it and received to me this mobile on 31 Jan 2016‎ ‎
> >> > ( 2 ) . After 2 days on  3rd Feb 16‎ and problems were still there. so this mobile given to service center jhansi .They have taken it again for repairing on 4 Feb 16. They tried to fix the problem without any success. Then they sent it to the main branch/ factory for repair as per w/o no…( job sheet photo enclose )      
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> > > I sent a message to you that I want meet to your administration/ Corporate officer today 25/02/2016 for hand over the mobile related documents for further action.‎
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> > > But there is no response given by you or any other concern person. 
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> > > Since I purchased this phone, it has spent most of the time in the service centre and I facing lot of hassles because of this. I have to spend money and time on calls and follow ups.
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> > > I called your customer care team many times and requested them to change it ASAP. As you are the senior authority there, I am expecting for an extended support from you on this matter.  
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> > > Therefore I would request you to please:
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> > > A.    As per your team, they are not authorised to take any decision on this. Please discuss the matter with your team and sort it out at the earliest possible. I am not happy with the services and product at all.
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> > > I am very upset with this kind of followups and before taking it further action and going to the consumer court, I thought to write the email and explain everything in  to the higher authority for this, so you guys are well aware of the case.because see the following details .
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> > > > 1.    I had received the phone on 02 Dec 15. 
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> > > > 2.    I submitted it to the XOLO service centre ‎on 11 Jan 16.    
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> > > > 3.    They kept it for 2 days with them for formatting and returned it to me.
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> > > > 4.    On 13 Jan 16. He said this mobile is o.k.
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> > > > 5.    When I got the handset back, the problem was still there. it was not rectified. 
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> > > > 6.    Service centre has checked it again and  on 14th Jan 2016‎ they sent it to the main branch/factory w/o no 510007353128 for repairing. ‎
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> > > > 7.    I got it again from service centre. 31-01-16.(21 days on a/c of xolo)
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> > > > 8.    After 03 days on 04 Feb 16‎ and problems were still there, XOLO service centre Jhansi received this and check for 03 days in service centre
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> > > > 9.    They have taken it again for repairing on 4 Feb 16. They tried to fix the problem without any success. Then they sent it to the main branch/ factory for repair. 
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> don’t want received this mobile because same problem is last time and upset .
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> But Shri Satyveer Yadab.*sr coustmre officer*approciat me
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> > > Shri Satyveer Yadab. **sr coustmre officer** as per. Your following direction to me and he said your mobile is very special’s chacked and no any problem to you in this mobile
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> >>  I received this on date 03-01-16 this Mobile . (30 days on a/c of xolo )for same problem
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> >> I received this on date 03-01-16 this Mobile . but you can’t believe in this mobile a apps facebook also is no installed.& No change in power back up > This power back up is only one hours Thirty minutes Only & screen is white after 30 minuts no change in this mobile phone after 50 days in service center & factory.
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> And  now this Mobile is in service center for same problem from 15-03-16 (jobsheet photograph enclosed.)
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> >>please i  speak  the same problem continue till up to gaurantee period.at the xolo end and same issue is not clear .and i will puzzle your proudect team please clear the period.
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> > >  If you want I have all the related documents with  to meet to  you  25&26 march 2016  at A-56, Sector – 64 Noida Gautam Buddh Nagar District Uttar Pradesh India – 201301 .
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> > > C.    I have written emails to you 5-6 times with no reply.
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> > > D.    As you are aware that this product is under warranty and if you’ll spend the time in no answer than there is no point of discussing and wasting my time. I am making it very clear that if it is not in the warranty period I’LL NOT BE RESPONSIBLE FOR THE SAME.
>>till date 22_03_16 mobile is your end
>>so i want replace this mobile as per above conditions
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> > > Looking for your soonest reply on the above.
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> > > Regards, Vivekanand Chaubey