money is not getting from paytm

Complaint Date:
Category: Online Shopping

Company Name:

i have a issue of money back of the order id-1435149872 which is purchase from
but 3rd January my account has been hacked by some one and he has cancel my order and use my paytm wallet balance . i am request to paytm to take necessary action how without my permission or OTP my account has hacked??????

after that i informed all things to cyber cell department but they dont take any action regarding this i request them to refund my money back to my bank account only not in wallet as the account has hacked. as per my request Pranav Chitrans ticket no-116143402 assure me to it will refund to my bank account on 4th january.
but after that paytm team has refund my money to my wallet and blocked my account 8350027386. and there after i have called many times by mobile and also in mail but i have not getting any response from paytm care. regarding my money back to account.
dear and respected sir kindly advice me what i do now???????
As a well known reputed organisation like paytm how they did like this kind of harassment to any customer.
I am hearty Request to kindly refund my money to my bank account.

money is not getting from paytm
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