Greetings For The Day….!!!
My name is P.Srikanth..As i purchased Moto E mobile on July 10th 2014 which was with 4.4.4 Kitkat OS..As of now i am experiencing AUTO RESTART problem for 5 to 6 times a day..From July 2014 to December 2014 my Moto E was in 4.4.4 Kitkat OS..On Jan 2015 i received System Updates in my phone showing that ” New System Software is Available 5.2.1 Lollipop version..Update”..
As a customer i don’t know whether to upgrade to newer version or not..anybody doesn’t knows that.,So i upgraded to 5.2.1 Lollipop version. Before upgradation i have AUTO RESTART problem for 2 to 3 times a day..After upgradation i am facing AUTO RESTART problem 5 to 6 times a day..
I approached to Motorola Service Center near KUKATPALLY HYDERABAD and explains about my problem and submitted my device in that service center with job number : AMSKUK001680, they are saying that your OS is Upgraded to Lollipop Version so we are not responsible for that and this will not cover under company’s warranty policy..They are saying that this may costs for me upto 4000 for changing mother board in my Moto E.
With in the warranty how i can bare that much cost..As a normal customer we don’t know that not to upgraded for newer version..As of my knowledge I registered in Motorola website so that i received that updates in my mobile..
Please do the needfull