MTS DATA CARD SPEED ISSUE

Complaint Date:

Company Name:

DEAR SIR

MY NAME IS MANISH J AIN
mY MTS DATA CARD COMPLAN NO IS speed related complaint DEC/9882,

I HAVE TAKEN A MTS DATA CARD CONNECTION (8104823654) PLAN 599 PEWR MONTH 5 GB NIGHT AND 5 GD DAY ON THAT PURUCHASES THIS CONNECTION THE TELL OF THIS SPEED ABT UPTO 7.2 MBPS AT THE PERESNT THEY GIVE ME SPED UPTO 200 KBPS WHEN DOING COMPLAIN REGARDING SPEED THEN THEY REPLY

hank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Thu, 17th December ‘2015 regarding postpaid MTS number 8104283654 about speed related issue, we would like to inform you that you are experiencing variable speed due to the multiple factors like number of users logged in at a particular time, location where the services are being used etc.
Meanwhile, we would like to suggest you the below options as an interim solution.
• You may migrate your postpaid account into prepaid. This will give you the freedom to choose the recharge amount as per your usage.

• You may opt for a lower rental plan till the time speed issue is persisting. You may visit our website (www.mtsindia.in) and choose the appropriate plan. Once done, please inform us to take further action in regards to bill plan change process. Your new bill plan would be effective from the next billing cycle of request raised.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Ziyaur Rahman

ACCOURDING TO ME THIIS NOT SATIFIEDT REPLY BT MTS TELECOME
PLZ HELP ME

AS SOON AS POSIBLE

THANKING U

MANISH JAIN

9784053540

MTS DATA CARD SPEED ISSUE
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