My order not delivered and re-booking wasn’t made by the franchise

Complaint Date:
Category: Online Shopping

Company Name:

Sir,I am Sovan Ghosh,I ordered a product( Order number is S80887379) from via online purchase though debit card..they sent my product though DTDC courier(Consignment number is Z64440725)..and it came to sreerampur DTDC office on 24aug,2015..i had a call from this said office and said to me that because of my residing address is not under your delivery area,I have to collect the percel from my nearest office.. And I said him to sent my percel to Chinsurah office.. And they said that my product will send to my said office on 25th and given the number of the Chinsurah office and asked to keep in touch to the office.. But even after 29th aug,the product not came,I call to Sreerampur office.. And its a big shock that they said that my product was returned..I don’t understand that how this can happen, how they returned my percel without my consent??

My delivery address is Vill+po pawnan,p.s polba,dist HOOGHLY, PIN 712305 and my ph number is 9002867869,another reference number number is 8768572220..
So I call to the DTDC customer care and they said to call the franchise and asked to re-book it,re-forward my article to Chinsurah office and that is M/S New Bhanga-Gora,Akhanbazar,Chinsurah,712101..
But the franchise owner i.e does not take any call or they don’t reply to any e-mail..
Now,what can I do to get back my article or back my money??
kindly help me..

My order not delivered and re-booking wasn’t made by the franchise
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