no network coverage and very very poor maintanence

Complaint Date:
By:

Company Name:

hi,
i am PARTHIBAN from dharapuram, Tiruppur district,TAMILNADU. in dharapuram(ANNA NAGAR- NEAR BUS STAND), there is no coverage during power off time and also very very poor signal during normal time. for the past one year ,we are complainting to customer care, but no response. once technician of the particular site called me and saying carelessly like “DIESEL GENERATOR PROBLEM,SO THIS PROBLEM WILL CONTINUE.” for such responses why we need to make a complaint to customer care, thus we ourself knew it. so very very poor maintenance and worst management i have ever seen. so kindly do something for it. we are suffering without coverage during in emergency time too. from customer care too they asking us to change the network if need. maximum old aged guys in my area, so they dont know how to change it, also from customer care has no rights to say such kind of words. to solve our problems only they were there.so expecting a better reply from your side . by, PARTHIBAN-+918883782715 – anna nagar, dharapuram, near bus stand, tiruppur district, tamilnadu

no network coverage and very very poor maintanence
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2 Responses to “no network coverage and very very poor maintanence”

  1. Aircel

    Hi PARTHIBAN,

    Thank you for reaching us at Social Care.

    We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    We assure you a quick resolution and the best of services at all times.

    Thanks & Regards
    Customer Service Officer | Social Care Team
    Email us @aircelsocialmedia@aircel.co.in

    Reply
  2. Aircel

    Dear PARTHIBAN,

    As per our system records, your concern has been resolved. Hope the resolution offered meets your satisfaction levels too.

    We would like to thank you again for reaching us at Social Care.

    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    We assure you a quick resolution and the best of services at all times.

    Thanks & Regards

    Customer Service Officer | Social Care Team

    Email us @aircelsocialmedia@aircel.co.in

    Reply

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