No reply from the Banking Ombudsman on my complaint dated 01/07/2015.

Complaint Date:
By:
Category: Others

Company Name: ,

SENT BY E-MAIL

From,
Mr. Pravin Shivji Dedhia,
Flat No. 4/1, 4th Floor, “A” Wing,
Radha Dalvi Nagar C. H. S. Ltd.,
Chhitabhai Patel Road,
Kandivli (East),
Mumbai 400101.

Date: 4th August, 2015.

Cell: 9867763380
To,

Shri Narendrabhai Modi,
Hon’ble Prime Minister of India,
Govt. of India.

Sir,

Sub: No reply from the Banking Ombudsman on my complaint dated 01/07/2015.

With reference to the abovementioned subject matter, I would like state as under:

1. I complained before the Banking Ombudsman for Maharashtra, Gujarat & Goa against Punjab National Bank, Kandivli (East) Branch on 01/07/2015 for non-receipt of my Pension Amount since January, 2015, to May, 2015, & I sent my complaint by Speed Post to the office of the Banking Ombudsman.
2. I received my Pension Amount for month of June, 2015, on 02/07/2015 & arrears of Pension Amount from the months of January, 2015, to May, 2015, on 06/07/2015.
3. Thereafter, I contacted Mr. Vaidya, in-charge in the office of the Banking Ombudsman for Punjab National Bank, thrice on Telephone No. 022-24824096 but till date neither I have received any reply from the Punjab National Bank, Kandivli (East) Branch nor from the office of the Banking Ombudsman on my grievances mentioned in my complaint dated 01/07/2015. I enclose all papers pertaining to my complaint for your perusal. I hope I will get justice from you.
Thanking you,
Yours faithfully,

(P. S. Dedhia)

Encl.:

(1) Complaint dated 01/07/2015 to the office of Banking Ombudsman.
(2) Scanned copy of acknowledgment letter dated 01/11/2014 of Life Certificate from Punjab National Bank, Kandivli (East) Branch.
(3) Scanned copy of acknowledgment of my complaint dated 6th May, 2015, to Manger, Punjab National Bank, Kandivli (East) Branch.
(4) Scanned copies of my aforesaid dishonored cheque & bank memo.

SENT BY SPEED POST

From,
Mr. Pravin Shivji Dedhia,
Flat No. 4/1, 4th Floor, “A” Wing,
Radha Dalvi Nagar C. H. S. Ltd.,
Chhitabhai Patel Road,
Kandivli (East),
Mumbai 400101.

Date: 1st July, 2015.

Cell: 9867763380
To,

Smt. R. Sebastian,
The Banking Ombudsman,
Office of the Banking Ombudsman,
C/o Reserve Bank of India
Garment House, Third Floor,
Dr. Annie Besant Road, Worli,
Mumbai-400 018

Madam,

Sub: My Pension Amount not credited to my Account No. 3985000300003926

Ref: My Complaint to Punjab National Bank dated 06/05/2015.

With reference to the abovementioned subject matter, I, the undersigned, being Savings Bank Account / Pension Account Holder with Punjab National Bank, Kandivli (East) Branch, would like to state as under:
4. I am a Savings Bank Account / Pension Account Holder with Punjab National Bank, Kandivli (East) Branch. I submitted my Life Certificate on 1st November, 2014 to Punjab National Bank, Kandivli (East) Branch. I hereby enclose scanned copy of acknowledgment letter dated 01/11/2014 of Life Certificate received by PNB for your kind perusal.
5. In the 1st week of May, 2015, when I went to PNB to update my Pass Book, I came to know that my Pension Amount of Rs. 853/- per month was not credited by PNB in my above mentioned Account No. 3985000300003926 for the months of February-2015, March-2015, April-2015 & May-2015.
6. I made written complaint to the Manger, Punjab National Bank, Kandivli (East) Branch on 6th May, 2015. I was asked by bank officer Mrs. Sheela to again submit Life Certificate so on 8th May, 2015, I again submitted another Life Certificate to PNB. I hereby enclose scanned copy of acknowledgment of my complaint dated 6th May, 2015, to Manger, Punjab National Bank, Kandivli (East) Branch for your kind perusal.
7. In the mean while, a cheque of my aforesaid Account No. 3985000300003926 issued by me towards my Society Maintenance Charges was dishonored due to insufficient funds in my said account but I was not made aware by the bank. I enclose scanned copies of my aforesaid dishonored cheque & bank memo for your kind perusal.
8. My contention is that PNB did not submit my Life Certificate dated 01/11/2014 to Provident Fund Office due to sheer negligence because which the Provident Fund Office has not credited my Pension amount of Rs.5,118/- from January, 2015 to June, 2015 in my aforesaid account and hence PNB is responsible for dishonor of my Society Maintenance Charges cheque and due to this dishonorof my cheque, I was forced to pay Interest Charges @ 21 % per annum for 3 months on an amount of Rs. 3,918/- as my Society Maintenance Charges to my Society.
9. The Manager, Punjab National Bank, Kandivli (East) has not replied to my complaint letter dated 6th May, 2015, till date.
10. The aforesaid delay & negligence on part of the Punjab National Bank, Kandivli (East) Branch amounts to deficiency in service as per the Consumer Protection Act, 1986, and the Consumer Protection Rules, 1987.
11. I demand from Punjab National Bank, Kandivli (East) Branch
(a) Immediate credit of Rs.5,118/- in my aforesaid account towards my Pension amount;
(b) Credit of an amount equivalent to loss of Bank Interest of the aforesaid amount to my aforesaid account;
(c) Compensation of Interest Charges @ 21 % per annum for 3 months on an amount of Rs. 3,918/- as my Society Maintenance Charges to my Society.
(d) Compensation of Rs.1,000/- towards causing me mental torture & agony due to negligence on part of the PNB.
12. I hope that I will get justice from you on my this complaint to you.

Thanking you,
Yours faithfully,

(P. S. Dedhia)

Encl.:

(1) Scanned copy of acknowledgment letter dated 01/11/2014 of Life Certificate from Punjab National Bank, Kandivli (East) Branch.
(2) Scanned copy of acknowledgment of my complaint dated 6th May, 2015, to Manger, Punjab National Bank, Kandivli (East) Branch.
(3) Scanned copies of my aforesaid dishonored cheque & bank memo.

No reply from the Banking Ombudsman on my complaint dated 01/07/2015.
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