Nokia Lumia 720 service problems

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I purchased NOKIA Lumia 720 from Nokia priority dealer, Vise Cell Mart (P) Ltd, Vasant Vihar, New Delhi on 20/09/2014.The screen of the phone became faulty in April,2015 and he phone was given to Nokia care centre ,Net Dot Solutions,Tilak Nagar New Delhi on 24/4/2015. The phone was returned on 4/5/2015 saying that the IMEI number on the device did not match with the bill. Upon checking, it was found that the number did match. They admitted mistake of their executive in noting the number wrongly and raised a fresh job sheet No 113433527/150504/087. I have been chasing the Nokia service centre,The Nokia care number and Nokia website E mail ever since.There is no proper answer and they keep repeating that the phone is under swapping. I have lost more than a month in this exercise and undergoing harassment at the hands of the company. Please help me to get my phone back after repaired with appropriate extended warranty due to loss of time by the company to redress my grievance. I also claim suitable damages for the lack of service and mental harassment. My contact number is 9654957807 and mail ID is kapilp.prabhakar@gmail.com.
Thank you,
Yours sincerely,
Kapil Prabhakar

Nokia Lumia 720 service problems
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