Non Payment of Interest for the Late Payment of Refund by BSNL Chennai Telephones

Complaint Date:

Company Name:

I have surrendered my Telehpne No.044-23722287 in the month of November 2014 for which I have received the Refund of my Security Deposit only on 21/04/2015 and cheque dated 31/03/2015 with out any interest for the delayed payment. As per you instruction in the Bill Item -V you are supposed to pay interest at the Rate of Interest paid by SBI on 1 Year Term Deposit whereas it is not happened in this case. I am giving that clause here for your reference.

V) BSNL wishes to inform
(a) The Customer shall not be charged for any Plan change.
(b) In case of upward tariff revision, the customer shall be charged in the old tariff till SIX months from the plan option date.
(c) With out explicit consent of the consumer, no charge shall be levied for any service.
(d) In case of Telephone closure, the balance Security Deposit shall be refunded within 60 days of closure of the telephone connection. Otherwise, interest shall be paid at applicable rates.
Hence I request your high office to look into the issue and do justice in this matter and solve the issue at the earliest.

Thanks and Regards.

Rajaram A (Land Line surrendered No.044-23722287)
Subject: FW: Telephone Bill Complaint
Date: Thu, 9 Apr 2015 08:08:29 +0000

Sir what happend to my refund on surrendering the Telephone No.044-23722287 which I have surrendered in the month of Nov,2014 and till date neither I got refund of the Security deposit money nor I am given any information regarding and when I approached you Kodambakkam Accounts Section it was told that by 31st, March,2015 refund will be paid. But to my surprise till date there is no credit in my Bank Account. What is happening and when are you going to refund the same. If any custmer pays the bill you charge penalty in the next bill whereas for us if the refund payment is delayed you are not paying any interest for the delay. now it is high time to look in to the matter immediately and pay the refund with interest from the date of surrending the Telehone Connection that is w.e.f.25/11/2014 till the date you make payment.

Rajaram A, (044-23722287), 9444930752.

Non Payment of Interest for the Late Payment of Refund by BSNL Chennai Telephones
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