Not Able To Contact Idea Customer Care (On The Number And Option Published By Company)

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I have experienced inconvenience due to Idea cellular company’s provided customer care number.
They have published customer care number which is 12345, and further dial option to contact representatives. On 25/09/2014 around 00:31, I lost signal of 3G mobile data in my cellphone while chatting to my friend on watsapp. I contacted to cutomer care and spend some call charge for talking to the guy about 8minute 15 sec. time was 00:45 by the company call charge 50paise/minute.
I didn’t find ANY solution to my problem except wasting money and tolerating inexperienced representative with very poor customer care skills. However he than asked me to call again on 12345 and type the options 3, 1, 2, 1 which is short cut to GPRS experts. The annoying thing is that after typing these option, i was to dial number 9 if I want to talk to customer support, BUT after dialing 9 it says I have dialed incorrect option and after repeating twice I reach to maximum tries. these cycles and repetition went several times whenever I tried to reach customer support. This was alot of hectec and waste of time including absence of regular service for which I paid.

Not Able To Contact Idea Customer Care (On The Number And Option Published By Company)
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eight + = 15