Not refunding money wrongly deducted from mobile balance Mo.No.8824014091

Complaint Date:
By:

Company Name:

Dear Sir,

I regret to point out that sum of Rs45/- has been wrongly deducted from my balance of subject mobile no. towards
VAS One 97 charges on 22nd May2015. The said pact is not available in my service and I have not used any such service since last over three years.

On my complaining at your outlet at Stadium Road, Ahmedabad I have been told that you shall get refund within 24 hurs;
but refund not got it. On my approaching to them again on 28th may, 2015 they told me to contact Mumbai office on phone no 18602002011. today I had talk on the said number and I have been told that refund can not be given to me after 24 hours.

I do not understand as to why I should be penalized for the services which I have never used and on the contrary I had to pay Rs.5/- more for calling to Mumbai.

There is no matter as to how much money reliance has deducted, I agree that it is a small amount; but the matter is of justice as the services which I have not used, why I should be charged for the same.

I once again request you to refund the amount to me immediately or otherwise I may have to complain to consumer court for the same.

Janak Jariwala.

Not refunding money wrongly deducted from mobile balance Mo.No.8824014091
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