Only 1 item delivered while charged for two

Complaint Date:
By:

Company Name:

I ordered 2 bean bags in Rs. 1307 on shopclues with COD fees Rs. 39 & Shipping cost Rs. 58 (Total Rs. 1404) on 14/10/2015. They delivered it on 20/10/2015, I asked if I can open & check the items, but the delivery boy did not allow for the same. Later after making the payment when the delivery boy left, I opened to check & was shocked to see that there was only 1 quantity available. I called the delivery boy to inform him about the same but he did not have any clue about it & asked me to check with the company.
Since then I am trying to lodge my complaint on their website but with no success. Please suggest what can be done?

Only 1 item delivered while charged for two
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