Oyo Rooms — OYO (Donatella Suites) Koramangala Club road Very worst and pathetic property

Complaint Date:
Category: Hotels

Company Name:

Requesting for full refund.VERY MUCH DISAPPOINTED WITH OYO AND THEIR PREMIUM PROPERTY.
Very worst and pathetic property. OYO claims this as premium property. Stayed here for 6 nights and paid Rs 11900. Below are the amenities mentioned by OYO website.
Rooms: There was a foul smell when we entered the room, requested for a room spray. No Luck.
Rooms:Booked for 3 beds.but only double bed room was given that too very small. After multiple requests they had arranged a mattress without cot and made us to sleep on the floor.
Rooms:There was no table nor chairs to sit in the room. Forced to sit on the bed or floor to have food.
Parking Facility: When we reached the property, asked about the parking area. We were asked to park our vehicle on the road. We parked on the road for all 5 days stay.
Mini fridge: There was no mini fridge present in the room.
Cards Accepted: They have a dummy card swiping machine that would not work.

Check-out process: At the time of checkout, They were asked us to pay Rs800 for a bedsheet that have some stains in it. We explained that is happened because we sat on the bed and had our food as there was no table or chair to sit. We were forced to pay Rs 800 for the betsheet that is not even worth for Rs100.
I gave my credit card to swipe that amount and shocked that the receptionist guy went to nearest shop to swipe with my card and asked to enter PIN.Requested to give the bill for this Rs800 and they refused to give the bill. Called OYO care, got reply that they cannot intervene. We argued and nearby shop owners gathered inside the reception area. We were helpless and cornered. VERY MUCH DISAPPOINTED WITH OYO AND THEIR PREMIUM PROPERTY.

Oyo Rooms — OYO (Donatella Suites) Koramangala Club road Very worst and pathetic property
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One Response to “Oyo Rooms — OYO (Donatella Suites) Koramangala Club road Very worst and pathetic property”

  1. OYO Rooms

    Dear Guest,

    We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we’ll investigate and solve the issue leading to this. Kindly share your booking ID or contact number with us. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

    Regards
    Team OYO

    Reply

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