PATHETIC CUSTOMER SERVICE BY VODAFONE

Complaint Date:
By:

Company Name:

Dear Team ,

I am customer OF VODAFONEfrom last 3 years my number is +919628685157

Earlier i was using it as prepaid section later due to high usage got offer from you to migrate it to postpaid same done , i am giving good business to our company you can check my last bill paid .

LAST MONBTH I MOVED FROM LUCKNOW TO NOIDA .CALLED OUR CUSTOMER CARE TO KNOW ABOUT ROAMING .. ONE GUY PICKED THE CALL SAID NOIDA IS IN UP WEST AND NO EXTRA CHARGES WILL BE DEDUCTED FOR ROAMING I CONFIRMED AND ASK HIM TO CONFIRM ME HE PUTTED ME ON HOLD SAID YES U ONLY NEED TO D\SELECT VODAFONE NETWOR5K MANUALLY SAME DONE

NOW I GOT BILL OF RS 4600 IN WHICH YOU HAVE CHARGED 2600 FOR ROAMING CALLED OUR CUSTIOMER CARE THEY SAID WE ARE NOT GETTING INTRACTION I ASKED THEM TO LISTEN CALL THROUGH SOFTWARE ULTRA OR WHATEVER YOU HAVE BY SELECTION DATE FROM 1 SEPT TO 18 SEPT MAY BE THAT GUY NOT OPEN MY ACCOUNT IN CRM
I AM ALSO WORKING IN CUYSTOMER SERVICE FROM LAST 4 YEARS AWARE OF ALL TINGS REQUESTING YOU TO COME UP WITH RESOLUTION FOR THIS BUT NOT HAPPENING 2 DAYS BACK I MEET VIITORI COLAO OUR GLOBAL CEO IN NOIDA .. WILL ESCLATE THIS TO HIM PERSONALLY MOW

I HAVE DONE EMAIL TO VODAFONE CARE UPE NO REVERT FROM THEM SINCE LAST 15 DAYS CALLED OUR CYUSTOMER CARE NODAL OFFICER THEY ARE DISCONNECTIING MY CALL AND CLOSING MY COMPLAIN BY SAYING NO IS NOT CONTACBLE GIVEN MY ALETRBATE NUMBER ALSO 9911513036

I AM OUR CUSTOMER FROM LAST 3 YEARS GIVING YOU A GOOD BUSINEES AS A INDIVIDUAL BUT YOU DONT VALUE OUR CUSTOMER

PLEASE NOTE LISTEN CALL BY SELECTING DATE 1 SEPT TO 18 SEPT AND IF I AM CORRECT PLEASE CLOSE THIS OTHERWISE I WILL ESCALATE IT TRAI


Regards,
Prashant Sharma

PATHETIC CUSTOMER SERVICE BY VODAFONE
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