Pathetic customer support

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I booked a ticket from goibibo through Kotak app, they debited my bank account, and later on they told me that my ticket got aborted they never gave any satisfactory reason for the same, they informed me that money will be credited to my a/c in 24-48 hours however nothing happened I gave a call after the TAT informed customer service is pathetic they kept me on hold that call went for 32 minutes I was promised by their manager that I will get a call back again no one called me , again I called call went for 11 minutes again customer service advisor was very rude and then they called me that call went over 50 minutes still no enjoy. Company harassed me mentally alot

Pathetic customer support
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