paytm cash not added

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I used kit kat current offer of rs. 20 to add up in paytm and the code applied successfully. I got the message from payym app that code applied successfull and the 20rs. Will be credited within 24 hours. I have applied that code on February 5, 2016 and still did not get any rs.20 . I complaint them and they are not taking my problems seriously, the paytm cusomer care even does not read my message properly and reply some different things. Please help me and tell paytm to take concern about the problems of their customers otherwise they are only making fool of their customers.

paytm cash not added
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