Subject : Poor after sales service! This is to file a complaint about the utterly dissatisfactory service I have thus far experienced at one of the local MB dealerships here in Ludhiana.
I got my Mercedes E-250 ( CH 01AX 0096 ) serviced at 27000 kms from Joshi Automobiles, Ludhiana very recently. My car front brake pads have Broken into pieces while the passengers ( MY DAD) were in it (Never happened even with a car costing 5lac INR in my lifetime) .My driver jus drove the car outside from my house. It was jus on the verge to be fly on highway. Fortunately the car was at the speed of 15-20 km/hr. Thus the driver had to pull the hand lever to stop the car moving away from the ramp. Passengers are safe!
MB was informed and the car was toed by the company to the nearest dealership. The supervisor/contacted person at the dealership got back to us with a reply that the brake pads have broken down and need to be replaced at our own cost while the . Which is a very clear situation at the site of accident.
But the concern is: Can a MB car brake pads break down straight away or they get torn’ed up with a prior notification of replacing them at the car display? We were told to get the Brake pads replaced at 30000 kms. Even after the brake pads broke down into pieces, the car display had no sign/notification/indication that the car is not safe to drive or any such thing has happened.
I will be really thankful, if Mercedes Benz can go on site at Joshi Auto where the car is parked from last 1 week and look into the matter.
I hope to get a satisfactory reply from Mercedes Benz India after analyzing the situation, of the broken break pads.