Problem in android upgradation

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i was purchase a mobile phone before six month just the android upgradation is available in this mobile but when i connect this mobile from wi-fi network and start the upgradation process then it process is not complete successfully and after some steps ihis process is skip autometacilly i was also customer care service but thy did not take the call i am nery unhappy. so please help me
virender singh
mobile no . 09667247355

Problem in android upgradation
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